2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380)

Location: Wool, Dorset
Salary: Upto £37,000 (DOE) + Benefits
Start Date: ASAP

Please note this role unfortunately does not offer sponsorship.

The Company
Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers.

The Role
Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance.

You will be mainly responsible for:

• Taking ownership and managing tickets through resolution or escalation is something you know all too well.
• Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.
• Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary.
• Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills.
• Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services.
• Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.
• Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time.

Technical Skills:
These are some of your areas of expertise and where you will be able to showcase your IT skills:

• Microsoft Exchange
• Active Directory
• Cloud (Azure, AWS or Google cloud)
• SCCM
• Office 365
• Mobile Device Management
• Intune
• Windows Servers (full range)
• Server Virtualisation (HyperV/VMWare)
• Local Area Networking
• Symantec Products
• Cisco LAN/WAN (Routers, Switches, ASAs)
• Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls
• Citrix ( XenApp/XenDesktop)
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
• Sharepoint 2010/2013

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Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.