Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation for Spectrum's Mobile product. Performs a variety of tasks by working cross-functionally to deliver results. Manages project details, data collection, reporting and communication to successfully drive project efforts using Smartsheet, Chalk, and PowerPoint as tools. Responsibilities include end-to-end support for all projects which impact Customer Operations groups (Customer Service, Billing, Credit Services, and Shared Services). This includes but is not limited to: defining and documenting cross functional business rules and functional requirements, as well as support for test strategy planning. MAJOR DUTIES AND RESPONSIBILITIES
Plans, manages, and monitors projects from concept through implementation for projects.
Provides support for intake' of Customer Operations projects with a goal to identify, resolve, and prioritize pain points for customers or agents (in some cases leveraging financial business cases).
Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.
Actively identifies potential risks and works with impacted teams to identify mitigation plans.
Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.
In collaboration with leadership, holds both internal (to Customer Operations) and external groups accountable for on-time delivery of high-quality project milestones.
Provides high-quality reporting on the status of all projects in the Customer Operations-sponsored program roadmap, inclusive of both summary and detailed views. This includes creating and maintaining executive level PowerPoint presentations.
Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.
Responsible for handling multiple projects simultaneously.
Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
Performs other duties as requested.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
Ability to prioritize and organize effectively and manage multiple projects and assignments
Ability to develop strong working relationships with peers and project members
Excellent critical thinking skills
Proven ability to perform effectively in a fast-paced environment
Knowledge and ability to use computer and software applications
Ability to analyze and interpret dataEducation
Bachelor's degree in related field or equivalent work experience
Project Management certification or successful completion of a recognized project management curriculum preferredRelated Work Experience
2-5 years of Project management
2-5 years of Process management
2+ years of Wireless/Mobile Industry experience preferred
2+ years of Telecommunications Industry experience preferred
1+ years Agile/SCRUM/Kanban/SAFe experience preferred WORKING CONDITIONS
Some travel required KGN355 312481 312481BR
Web Reference : AJF/433939858-202
Posted Date : Fri, 23 Sep 2022
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