Quality Assurance Product Support Specialist

Location: Scarborough, ME
Company: Abbott Laboratories
Industry: IT
Job Type: Full Time
Posted: 3 days ago

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

The position of Quality Assurance Product Support Specialist is within our Infectious Disease Developed Markets business unit located at Scarborough, Maine. In this role you will be responsible for managing and maintaining regulatory compliance programs, as well as providing support as needed to other quality assurance functions. This position is expected to provide problem solving skills and critical thinking for investigation and troubleshooting activities


  • Post Market Activities:
  • Managing the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data and writing investigation summaries/conclusions. Maintaining effective communication with Technical Service groups (worldwide locations) regarding this site's product complaint investigations
  • Post Market Surveillance; responsibility for assisting with this program.
  • Identify events that may be subject to vigilance reporting requirements and communicate to Regulatory for evaluation.
  • Other duties as assigned.



  • Bachelor's Degree in Biology, Chemistry Life Sciences, and or other related technical field or the equivalent education and experience.
  • 1+ years of experience in a Technical Service role


  • Clinical Microbiologist experience
  • 1+ years of experience in a Technical Service role in the medical device industry
  • Prior experience with SalesForce.com
  • Demonstrated ability to manage complex programs, and multiple priorities in a timely manner.
  • Demonstrated ability to analyze data and draw appropriate conclusions.
  • Strong communication skills including accurate technical writing.
  • Proficiency in Database software; Internet software; and Word Processing software.
  • Proficiency in Spreadsheet software.
  • Demonstrated understanding of lab practices.
  • Good working knowledge of medical terminology.


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

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