Join Aya Healthcare, winner of multiple Top Workplace awards!

Working closely with the Director of IT Engineering, the IT Client Ops Manager will be responsible for managing our growing team of dedicated Tier III/IV systems engineers. This group is part traditional local IT Ops supporting the 4 building San Diego campus network, wifi and conference room vendor relationships along with office productivity suite (O365 E3 & E5), endpoint management (Intune) and cyber compliance posture (NIST CSF). Other duties will include maintaining & monitoring our SharePoint Online, Exchange online mail flow, Defender ATP configurations, image creation/updating for Windows 10/11, and serving as a Tier III & IV escalation point for the IT support staff.

This team (IT Client Ops) is a new/small team within our organization and dedicated to Tier III/IV engineering. The support team is a separate team.

This is a highly visible position with the ideal candidate an enthusiastic champion of Client Ops technologies. We're looking for a technical leader that can mentor & bring up the junior staff as well as take ownership of IT operational duties. This role will require the ability to multi-task, while maintaining structure and organization.

Who We Are:

We're a $5.8 billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Responsible for the overall end user experience - architect & implement good solutions; provide the support staff with adequate direction/documentation to support those solutions; monitor & report on effectiveness of those solutions.
• Ownership of the architecture of the Office M365 E3/E5 productivity suite - including Microsoft Teams, Azure Active Directory, IAM, SharePoint, SSO, Advanced Threat Protection, Intune/MDM/Endpoint management.
• Maintain HQ and branch office networking.
• Participate in the maintenance & monitoring of our Azure cloud-based technology stack.
• Assist in organizing and maintaining security posture.

Qualifications:

• 5+ years' experience in a system/network engineering role
• Advanced experience architecting & supporting a Microsoft computing environment. (Windows 10, Windows Server 2012+, Active Directory, Exchange/Office 365, GPO, Device Management, etc.)
• Experience supporting enterprise network infrastructure (Firewalls, Routers, Switches, and Access Points). Cisco, Meraki, and Unifi experience a plus.
• Experience and an understanding of email flow & configuration, security policies, SSO, and other Office 365 technologies.
• Familiarity with configuring/managing Azure cloud resources.
• Ability to respond to escalated requests in a professional and courteous manner.
• Exceptional organizational skills with strong attention to detail.
• Bachelor's Degree or equivalent experience preferred

What We Offer:

• Free premium medical, dental, life and vision insurance
• Generous 401K match
• Celebrations! We hit our goals and reward ourselves. Company sponsored happy hours, birthday parties, rewards trips and team building events are always on the horizon
• Unlimited PTO - we believe in travel and time off!
• Free delicious food, snacks, organic fruit, and assorted beverages in all our offices

Compensation: DOE

Aya Is an Equal Opportunity Employer (EEO), including Disability/Vets, and welcomes all to apply. Please click here for our EEO policy.