Are you looking for a fast-paced working environment with a tight-knit, fun-loving company culture? Are you interested in a company that will help advance your career and help you unleash your awesome potential? Would you like to work for one of Orange County Business Journal's "Best Places to Work" and Inc. 5000's "Fastest Growing Private Companies"? If any of this applies to you, keep reading!At TechMD, we believe in:+ Investing in Others+ Doing IT right doing IT better+ Staying positive and having funBased in Southern California, TechMD is an award-winning managed IT services provider?that specializes in managed IT services, managed cybersecurity, cloud solutions and strategic IT consulting.
We have a long tradition of investing in our people, because we think that an effective company is built on empowering people to be leaders, providing opportunities for personal and career growth, and fostering a hard-working but fun-loving environment.Visit our Careers page to check out a video and learn a little bit more about us.We are looking for someone who is a good fit for our hard-working, ambitious, client-driven team.
If that sounds good to you, please see below and fill out the application. In your cover letter, please tell us why you want to work for us, based on our video.Position Summary:Responsibilities include hardware and software installation and removal and data transfers.
The support technician is responsible for restoring the end user's device to full operability when an incident occurs that renders the hardware unstable, damaged, destroyed, or exhibits degraded performance. Restoration includes the correction of hardware faults via repair or replacement (in case of loss or damage), configuration of software loads, and transfer of user data to replacement device.Tasks will typically be assigned to technicians via a ticketing system, but Technicians will respond to phone calls, email requests or customer walk-ins.
Primary Job Duties/Responsibilities:+ Schedule and perform on-site visits to client to set up and troubleshoot equipment+ Assist customers with all technology-related moves/adds/changes+ Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products+ Troubleshoot PC/MAC issues remotely+ Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.+ Escalate to 2nd and 3rd level support on server-related problems+ Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)+ Responsible for documenting solutions to problems and developing end-user guidelines+ Other duties may be added as definedRequired Qualifications/Skills:+ Thorough knowledge of computer systems and IT components including MAc's and PC's+ Knowledge of computer peripherals and ability to diagnose problems+ Experience in computer repair and networking+ Knowledge of internet security and data privacy principles+ Excellent troubleshooting skills+ Excellent communication abilities+ Exceptional organizing and time-management skills+ High School Diploma (Associates Degree preferred)TechMD is an employee-centric company, committed to providing premier benefits that support our employees and their families.
Our benefits package features the extras that distinguish us from other small businesses, ensuring our high employee retention that our customers appreciate. Some features of our plans include:+ Competitive Salaries: $43,000.00 - $64,000.00 per year+ Medical and Dental Plans+ Annual Paid Time off & Sick Leave+ Military and Family Emergency Leave+ Paid Holidays+ Life Insurance and Disability coverage+ 401K Plan with Company MatchingPowered by JazzHR.