Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Implements digital functionality for CMA across Discover's digital platforms. Partners with cross-functional groups, including Marketing, Business Technology and other critical teams to create and deliver CMA digital infrastructure and customer experience that is simple, highly functional, and innovative.

Responsibilities

Designs and implements control standards to mitigate risk, and participates in process control assessment reviews to promote operational excellence.

Develops procedures and other documentation to support control environment.

Owns annual review process or content across team and manages the execution of work coming out of the review.

Ensures regulatory compliance is met through all CMA strategies.

Works with business partners to create user stories.

Represents Collections in digital projects and ensures that collections strategies have been appropriately addressed and create good customer experience.

Collaborates with CMA Process Management team on field training and communications regarding new features on Discover.com.

Works with eCommerce and external agencies to design the experience and deliver legally approved final design and layout.

Ensures that new functionality or changes to existing functionality are operationally feasible and properly communicated.

Gathers requirements and creates project proposals to bring CMA functionality to Discover.com.

Ensures timely completion of projects, including all user testing and field training for CMA.

Minimum Qualifications

At a minimum, here's what we need from you:

Bachelor's Degree in Business, Social Sciences, or related field

2+ years of experience in Customer Service, Financial Services, Project Management, Marketing, or related field

In lieu of a degree, 6+ years of experience in Customer Service, Marketing, Technology, Credit Card, Financial Services, or related field

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.