Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently rewarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

As a Monitoring Engineer specializing in Datadog, Instana, and AppDynamics, your role is crucial in ensuring the optimal performance and reliability of complex software applications and infrastructure. You will be responsible for implementing, configuring, and managing monitoring solutions using these tools to proactively identify and resolve any potential issues or bottlenecks. Your expertise in monitoring and observability will help maintain a stable and high-performing environment for critical business applications.

Responsibilities:

• Monitoring Solution Implementation: Design, deploy, and configure monitoring solutions using Datadog, Instana, and AppDynamics to monitor applications, servers, databases, networks, and other infrastructure components.
• Alerting and Incident Management: Create and fine-tune alerting mechanisms based on predefined thresholds and critical metrics to ensure timely identification and resolution of issues. Respond to and manage incidents promptly, escalating when necessary.
• Performance Optimization: Analyze application and system performance metrics, identify bottlenecks, and work closely with development and infrastructure teams to optimize performance and scalability.
• Troubleshooting and Root Cause Analysis: Investigate and resolve complex technical issues by analyzing logs, metrics, and system behavior. Conduct thorough root cause analysis and provide recommendations for preventing future incidents.
• Monitoring Strategy Development: Collaborate with cross-functional teams to develop and refine monitoring strategies, including data collection, visualization, and reporting, to meet business objectives and improve overall system health.
• Documentation and Knowledge Sharing: Maintain comprehensive documentation of monitoring configurations, processes, and troubleshooting steps. Share knowledge and best practices with team members and stakeholders.
• Continuous Improvement: Stay up-to-date with the latest monitoring tools, technologies, and trends. Proactively identify opportunities to enhance monitoring capabilities and drive continuous improvement initiatives.
• Works intuitively and uses experience to deliver high impact engineering solutions. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Minimum Qualifications

At a minimum, here's what we need from you:

• Bachelors - Computer Science or related
• 6+ Years - (Software) Engineering, DevOps or related
• Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale

Preferred Qualifications

Bonus Points If You Have:

• Previous experience as a Monitoring Engineer or similar role, with a strong focus on using DataDog, Instana, and AppDynamics for application and infrastructure monitoring.
• Monitoring Tools: In-depth knowledge and hands-on experience with DataDog, Instana, and AppDynamics, including configuration, customization, and automation of monitoring solutions.
• Proficiency in monitoring application performance, troubleshooting issues, and optimizing performance using APM tools like Instana and AppDynamics.
• Familiarity with monitoring infrastructure components such as servers, databases, networks, containers, and cloud platforms using DataDog and other relevant tools.
• Strong analytical and problem-solving skills to investigate complex technical issues, perform root cause analysis, and implement effective solutions.
• Any relevant certifications in DataDog, Instana, AppDynamics, or other monitoring tools would be preferred
• Hands-on experience with UNIX and or/SQL
• Experience in scripting and automation tools such as Python, PowerShell or Bash
• Experience working in an Agile environment

External applicants will be required to perform a technical interview.

Application Deadline:

The application window for this position is anticipated to close on May-12-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $104,000.00 to $175,600.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.