Lead Software Support Engineer

Location: Portland, OR (97204)
Company: First American Financial Corporation
Industry: IT
Job Type: Full Time
Posted: Today
Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work ForĀ® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

We are looking for full stack expert .Net Software Support Lead Engineer with strong development background that are always learning, supporting our business applications and adapting to the ever-evolving technical landscape.

Essential Functions:

Ability to understand code and to write your own for automation tasks

Experience with handling and supporting live production incidents.

Excellent application debugging and infrastructure troubleshooting skills.

Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure.

Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.

Monitor application performance and make recommendations to improve overall application proficiency.

Investigate and resolve production issues with application and environment.

Ensure production operation readiness of code and hotfix releases.

Deep dive and conduct root cause analysis of application problems and prevent it.

Fine tune existing or develop new custom internal tools for application monitoring.

Triage, prioritize, and resolve or escalate inbound support cases in timely manner.

Contribute to knowledge base to disseminate product knowledge throughout the company.

Participate in weekend on-call rotation for production support.

Strong written and verbal communication skills

Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team

Strong organizational and Project Management skills


  • Requires Bachelor's degree in computer science.

  • 7+ years of hand-on experience in application and technical support role in live production environment.

  • Strong experience with Microsoft Technologies C# .Net Framework, .Net Core, SQL Server.

  • Experience developing and supporting web-based, web services, and database driven applications

  • Experience in API management tools like Akana, Mashery, Apigee

  • Experience in monitoring infrastructure performance using standard performance monitoring tools (Perfmon, ProcDum, DebugDiag, JMeter, JCconsole, etc.)

  • Experience in working with AWS stack.

  • Experience with automation using PowerShell, Python scripting or similar technologies.

  • Strong customer service and communication skills

  • Extensive experience with Splunk or similar log monitoring tools

  • Experience with monitoring tool development (Java/JavaScript framework/Elastic/log stash/Kibana)

  • Experience with AppDynamics and CloudWatch or similar APM monitoring (New Relic, DynaTrace, etc.)

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Web Reference : AJF/378502282-202
Posted Date : Mon, 27 Jun 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of First American Financial Corporation. Any external website and application process is not under the control or responsibility of IT JobServe

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