DayToDay Responsbilities: Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or applications Add customer context, analyze data to detect false positives, develop trends and data models SME in creating, developing and running reports in Splunk Expert in creating custom dashboards and alerts Has ability to find, use, and showcase data to drive a business case Provide log, network, device analysis Validate log sources and indexed data, search through data to optimize search criteria Documenting all actions taken as a part of investigations and working closely with other teams support the incident management process Background in Desktop Support or Desktop Engineering Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks A problem-solving mindset, strong logical/critical thinking abilities for analyzing events Ability to influence through teamwork and collaboration Working understanding of Pandas and Spark Strong written and verbal communication skills & relationship building skills Evidence of consistently excelling at what you do Strong problem solving and analytical skills Extreme attention to detail & time management skills Ability to work independently and manage multiple priorities Must be highly motivated and have a positive attitude Preferred experience in incident and problem management..

.