Customer Service Representative Needed For New Office ASAP!

Location: Newark, DE
Company: NWM Inc.
Industry: IT
Job Type: Full Time
Posted: 2 days ago

NWM is an outsourced marketing agency looking for a Full-Time Customer Service Representative to join our Newark office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Our company holds four key values:

  • Leadership : Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.

  • Honesty : If you want to be trusted personally or professionally, you must be honest.

  • Growth : We measure growth by the tenacity in someone's work ethic, which guarantees an outstanding outcome.

  • Professional Development : Professional development comes from a commitment t o excellence. The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor - Vince Lombardi


Job Requirements:

Core Responsibilities:

  • Provide high-quality service to each of our clients

  • Maintain client confidentiality at all times

  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

  • Communicates clearly with staff in a timely and professional manner

  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client


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