Senior Product Manager, Pharmacy Experience

Location: Minnetonka, MN (55345)
Company: UnitedHealth Group
Industry: IT
Job Type: Full Time
Posted: 3 days ago

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The consumer experience in healthcare can be complicated and hard to navigate. This makes it challenging for consumers to shop for and get the most out of their health plans. It is critical for us at UHC to continuously understand and make improvements to the consumer journey as those consumers make decisions about and manage their care. This includes the consumer journey related to managing prescriptions.

Managing prescription medications can be a highly disjointed experience for consumers who are often presented with a myriad of competing and disconnected means of researching and pricing drugs, comparing pharmacy options, transferring prescriptions, navigating prior authorizations, and paying for medications. And because the Manage Prescriptions journey is the most frequently access benefit and often the first experience a consumer has with their health plan, this represents a significant opportunity to improve consumer experience.

The Sr Product Manager, Pharmacy Experience, is a critical role within the Manage Prescription journey team. This role will work across multiple UHG functions in implementing product strategies, mapping the consumer journey, and analyzing data to recommend and inform prioritization of the enterprise pharmacy experience backlog. They will facilitate and support the identification of new opportunities to improve how teams work (individually and together), overseeing the multiple initiatives related to delivering on backlog priorities, tracking and measuring progress, and communicating that progress.

While the focus of the work for the entire Manage Prescription journey team is improving consumer experience, getting there will involve effectively bringing together teams from across all of UHG, including but not limited to Analytics, Product, Technology, Operations, Digital, Consumer Insights, Finance, etc.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Product Portfolio Management - Regularly facilitate the bringing together of various product owners to review and discuss product backlogs. This requires detailed working knowledge of product teams' priorities and overall alignment with business goals. It includes the need to develop and articulate a view of the whole UHC 3.0 Manage Prescriptions product portfolio (comprised of multiple portfolio sub-sets), and help teams determine the relevance and priority of backlog items in the context of consumer need, market strategy, and business objectives. This will require creative thinking and the challenging of current thinking in ways that bring people along in understanding and decision making
  • Execution Management - Monitor and track the activities within the Manage Prescriptions experience team and across the supporting matrix teams to ensure the right work is getting acted on at the right time and in concert with one another to deliver the defined consumer outcome. This will require identifying and influencing activities along the way (eg, speed up, slow down, more investment, etc.) This will include maintaining knowledge and tracking of operational and capital funding associated with activities
  • Tracking & Measurement - It will be critically important for the Manage Prescriptions experience team to track and measure progress of all initiatives. This role will be instrumental in the development and ongoing evolution of how this gets accomplished. This will include identifying what we should be measuring, what metrics should be captured to conduct said measurement, etc. This will involve regularly revisiting metrics, and identifying trends, and making recommendations on how to make adjustments
  • Communication - Help team members at all levels (line-level staff through to executives) understand how the Manage Prescriptions experience team is advancing the consumer agenda. This includes the effective development of multiple communication modes, including presentations, white papers, video demonstrations, etc. It will be critical for our stakeholders to understand how we are making a difference


  • Product Management Knowledge: Has a baseline understanding of to go about building a product, including how to go about understanding customer interactions with products, defining user characteristics, how to represent customer needs to internal stakeholders, how to represent the financial impact and related risks to product, etc.
  • Problem Solving: Ability to effectively manage complex problems, seeking understanding of root causes and exploring new ways to improve and simplify experience
  • Industry Knowledge: Relentless learner and student of the healthcare industry, technology, and consumer/provider insights
  • Relationship Management: Proven relationship builder both within the organization and with external partners
  • Flexibility: Comfortable working with ambiguity and change
  • Communications: Exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning?with business and technology leaders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree
  • 3+ years experience in product and|or capability management roles
  • 3+ years experience supporting senior management teams
  • 3+ years experience in project management
  • 3+ years experience developing business cases
  • 2+ years experience developing product and|or capability requirements
  • 2+ years experience participating in budget developing cycles
  • 2+ years experience with agile framework
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:

  • MBA or MHA
  • 3+ years Healthcare industry experience
  • 2+ years Management consulting experience
  • 2+ years Pharmacy, pharmacy benefit experience (PBM), Retail pharmacy
  • Proven analytical skills
  • Proven communication skills, both oral and written

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

.All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Web Reference : AJF/444986844-202
Posted Date : Sun, 02 Oct 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of UnitedHealth Group. Any external website and application process is not under the control or responsibility of IT JobServe

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