Senior UX Researcher

Location: Minneapolis, MN (55415)
Company: Chewy
Industry: IT
Job Type: Full Time
Posted: 3 days ago
Our Opportunity: Chewy's mission is to be the most trusted and convenient destination for pet parents everywhere. User Researchers at Chewy play a critical role in bringing the voice of the customer into the organization, by listening to pet parents and partners, identifying unmet needs, and inspiring company-wide innovation.

We are seeking a Senior User Researcher in Boston, MA, Dania Beach, FL, Minneapolis, MN, and Bellevue, WA, or potentially remote. The ideal candidate is curious about and empathetic to pets and pet parents - and helping them live their best lives. Each day will bring the opportunity to work alongside designers, UXR program managers, engineers, and product managers who genuinely love pets and pet parents.

The ideal candidate will be excited to uncover opportunities with existing and new products and services and make an impact for pets, pet parents, and how UXR evolves at Chewy as a whole. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we're looking for creative and driven talent to join the pack. What You'll Do:. Plan and deliver research on complex and ambiguous user needs where the space may not be well defined or understood.

Test design solutions for existing constructs that may not be well understood. Connect and communicate how your work ties to larger business goals. Work cross-functionally to drive consensus and guide the team through filling knowledge gaps.

Identify and advocate for key customer needs and business opportunities to put the customer first. Plan, estimate, and conduct complex research initiatives What You'll Need:. 5+ years of experience as a UX researcher, academic researcher, or similar role.

A track record of delivering high-quality research that delivered results and demonstrate the depth of your research skills, illustrated through case studies. Proven experience communicating and presenting complex user needs clearly. A proven ability to evaluate the customer and business impact of your research decisions.

Bachelor's Degree in user research or a related field or equivalent professional experience. Position may require travel or time in the local office Deliver products and results You use your expertise in research methods to hone the details while keeping the customer needs front and center. You plan your work and identify the right approach to any given research?challenge, and you use customer outcomes and business?metrics to hold?yourself accountable.

?Your work drives an impact for research and product innovation. Earn trust You build trust across the team by using data to help achieve common goals. Your constructive communication and collaboration?style?enables?you to quickly build consensus and influence people across?your team.

Operate at Depth You identify the underlying customer needs and business problems that are critical to a successful product. You use storytelling and facilitation to drive alignment. For any solution you propose, you can clearly articulate the pros and cons.

Your judgment allows you to make smart trade-offs between time and effort to ensure the best possible outcome. Build High-Performing Teams You model customer first thinking and behaviors and mentor your peers to help us create a high-functioning team that is continuously learning and improving research delivery, output, understanding and impact. You coach peers in research skills you mastered to continuously improve research quality.

When you see an issue, you act quickly to resolve or escalate it

Web Reference : AJF/369943787-202
Posted Date : Wed, 28 Sep 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Chewy. Any external website and application process is not under the control or responsibility of IT JobServe

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