Technical Support Engineer

A Technical Support Engineer is needed for an inclusive and collaborative company to work on a permanent basis to join a Healthcare organisation. The role is on a hybrid basis and comes with an annual salary of £25k to £26k Dependent on experience.

The Technical Support Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required.

Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines.

The Technical Support Engineer will be required to travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth.

The primary skills required of the Technical Support Engineer should include:

• Microsoft 365/Enterprise Mobility and Security experience essential.
• Azure AD
• A strong working knowledge of Hardware troubleshooting skills across the following vendors HP, IGEL, Cisco and Dell.
• Working towards MCSA level in Windows Server or Windows 11
• Strong Windows 11 build and configuration skills
• Active Directory Skills
• CompTIA A + Certified
• Thin Client knowledge
• Citrix experience would be beneficial.
• Valid driving license and access to a car

For full details and to apply for this Technical Support Engineer job, please contact Keystream today.