Principal Billing Analyst - Mobile

Location: Maryland Heights, MO (63043)
Industry: IT
Job Type: Full Time
Posted: 3 days ago
Position is responsible for managing the design, configuration, reporting, and maintenance of back office applications supporting the Spectrum mobile product. These mobile back office applications support devices, accessories, offers, promotions, business parameters, billing data queries, billing data controls/inspections, non-bill validations, and mass changes. The scope of the mobile back office applications includes the Mobile biller, along with a number of custom developed and vendor tools. This position is part of the Billing Design and Data Standards organization, and supports initiatives driven by the mobile product team and billing operations.

This position will leverage in business functions (ordering, billing, installation, etc.) to guide rapid design of solutions for new systems and enhancements to existing systems. This position will provide detailed support to project teams as functional needs are mapped to existing standardized platforms and development patterns that allow faster delivery with consistent support and operational stability. This position has extensive interaction with Charter, billing vendors, and other external contacts.

Meet with and participate in meetings related to billing product launches and system changes.

React and resolve issues in a timely manner ensuring production stability and proactively avoid service interruption for the customer.

Reviews documents, including project charters, functional requirements, non-functional requirements and high-level designs to ensure detailed design work and implementation can use the information provided.

Lead analysis activites and updates to parameters on the billing platform including but not limited to production, training and test.

Validate and approve parameter updates and configuration as required to ensure continuity and system integrity.

Research and respond to internal customer requests.

Support testing efforts in the test environment.

Validate testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.

Troubleshoot interface issues and manage updates between internal application support and billing vendors.

Perform research and respond to inquiries from all areas of the organization while providing high levels of quality.

Assume a mentorship role with other team members as needed to share knowledge and contribute to the fulfillment
of departmental goals. Also, train more junior team members as needed.

Complete special projects and other duties as assigned

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to identify complex problems and review related information to develop and evaluate options
and implement solutions.
Exceptional interpersonal and communication skills
Ability to facilitate cross-functional communications among multiple teams.
Ability to make decisions and solve problems while working under pressure.
Ability to contribute to multiple projects at one time.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge of personal computer and software application skills (ie Word processing, spreadsheet, Visio, Project, etc.)
Strong leadership skills
Ability to communicate effectively with both technical and non-technical audiences.
Highly self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high pressure environment

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Master's degree preferred

Related Work Experience
10+ Years - Billing Design/Configuration/Platform Experience
5+ Years - Previous lead or SME experience

Skills/Abilities and Knowledge

Understanding of infrastructure technologies and concepts
Knowledge of mobile products and services
Knowledge of Amdocs billing software (CES, CRM, MEC, MCO, MoneyMap)
Knowledge of JIRA
Expert knowledge of SQL
Expert knowledge supporting a large billing operation
Expert knowledge of the software development lifecycle
Expert knowledge of building custom ordering systems integrated with a vendor billing system
7+ Years - Ordering/Billing system experience
6+ Years - Project management work experience

Office environment
Travel Required - 5%
CBI601 315500 315500BR

Web Reference : AJF/437725423-202
Posted Date : Fri, 23 Sep 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of SPECTRUM. Any external website and application process is not under the control or responsibility of IT JobServe

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