Responsible for overseeing the underlying data platform and services that enable reporting, analytics, and superior technician self-service experiences. Ensures engineering and operational excellence by providing a highly functional Android application, that communicates to back end services to deliver an end to end job experience for Field Technicians. Collaborates across the organization to define development standards and implement such data solutions that align with our broader corporate strategy and ultimately drive a superior customer experience. Directs and develops the teams responsible for developing and improving our Android client for TechMobile, improving time to market, delivery, operations, and customer experience. This position is eligible to work in a hybrid work model (combination of in-office and remote days)MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for Charter's client Android application for the TechMobile set of services, the primary work portal used by Charter's 19,000+ Field Technicians.
Promotes a culture of data-driven operations by ensuring that all application functions and screens are deeply instrumented and monitored.
Ensures operational efficiency and availability of all systems and applications.
Partners with other Charter teams from Product, to infrastructure and application development.
Leads continual improvements within the TechMobile Android client that allow Charter to decrease time to market for new customer experiences.
Promotes adoption of systems/tools/processes where appropriate.
Partners with senior leadership on the continuing transformation of Charter into a data and analytics driven organization.
Directs a high-performing development team including recruiting, training, coaching and developing effective leaders and staff.
Ensures teams have appropriate support to meet goals and ensure that project risks are identified, mitigated and communicated to stakeholders.
Ensures that the Android client and services are compliant with industry and government regulations, while protecting our data assets with the highest levels of security.
Promotes a strong customer service and business-oriented ethic in the entire team.
Exhibits strong management and leadership skills with a proactive participative management style.REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Technical leader experienced in driving Android development teams.
Exposure to Microservices based APIs
Comprehensive understanding of public cloud infrastructure services capabilities such as AWS
Comprehensive understanding of modern microservices architectures employed at web scale
Ability to operate customer facing production services at web scale, 24/7/365
Strong understanding of DevOps principles and practices
Experience leading people and projects to a successful, high impact outcome
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve issues, both logical and interpersonal
Ability to negotiate and defuse conflict
Self-motivator, independent, cooperative, flexible, creative
Ability to act independently or with limited direction
Demonstrates effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
Some knowledge of telecommunication/cable services or industry experience preferred, but not requiredEducation
BA or BS College Degree or related work experience
Master's Degree or MBA preferredRelated Work Experience
5+ years of Telecommunication industry leadership experience to include
6+ years of Software engineering team management
7+ years of Distributed computing software development WORKING CONDITIONS
Some travel required
MPD738 311335-2 311335BR
Web Reference : AJF/437728074-202
Posted Date : Fri, 23 Sep 2022
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