About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets.
For more information, visit www.gf.com. Summary of Role: This person strengthens the impact of, and provides recommendations on, CRM and Customer Experience platforms that will be available and shared consistently across GlobalFoundries through the identification, definition and analysis of how customer information assets aid strategies and business outcomes. The CRM GTO is responsible for discovering the requirements, proposing solutions, and guiding domain teams to implement the solutions for customer and customer facing platform functions across all use cases.
Essential Responsibilities Include:. Influence platform strategy: By partnering with business unit leadership, and through the rationalization of the information value chain, the CRM GTO will provide strategic recommendations to maximize the value of information assets via their creation, access and use Maximize value derived from CRM and Customer Facing Platforms: Foster value creation using the organization's customer data assets, as well as the CRM and DXP platform capability Surface information priority: Assess the benefits and the risks of information by using tools such as business capability models to create an information-centric view to quickly visualize what information matters most to the organization based on the defined business strategy Platform Architecture: Design and lead the system architecture process, in partnership with the Business and Development Team, to create and define functional specifications and platform and integration roadmap Enable effective data and analytics governance: Working with D&A architecture, suggest who can take what actions with what information, and under what circumstances. Assist data and analytics leaders, and business and IT leadership in developing information governance processes and structures Conduct business information modeling: Create and manage business customer information models in all their forms, including conceptual models, message models and others Manage risk: Aid the definition of data classifications and data zoning to allow customer information assets to be immediately identified and proactively managed as more information becomes federated in a digital economy Secure data and analytic assets: Aid in the analysis of customer data and analytics security requirements and solutions, and work with the compliance and security domain teams to ensure that customer data and analytics assets are treated as a protected asset Lead CRM and DXP architecture collaboration: Collaborate with customer facing and sales leaders, data and analytics specialists, information management staff, solution developers and business domain stakeholders, to achieve customer facing and interaction architecture excellence. Other Responsibilities:.
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs Required Qualifications:. Education: A bachelor's or higher degree in computer science, information systems or a related study Experience:. Prefer seven years of experience in IT, with at least 4 years in information system design In-depth experience of designing and implementing CRM and customer facing information solutions.
Hands-on experience with implementing CRM and customer facing platforms is preferred. Experience in design win pipeline, forecasting and master data management. Three years' experience in CRM/ERP integration is highly desirable Experience with semiconductor wafer manufacturing industry is highly desirable.
Preferred Qualifications:. Effective conceptualization, pattern recognition and teaming skills Business acumen, and the ability to communicate to executives, business domain stakeholders and technical staff alike Demand planning content and process understanding Understanding of common information architecture frameworks and information models Understanding of pricing, quoting and CLM. Familiarity with data and analytics concepts, business intelligence, and data warehouse design and implementation techniques Experience interacting with distributed management If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.
com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. Effective January 4, 2022, GlobalFoundries will require all US employees to be fully vaccinated against COVID-19 as a condition of employment. GlobalFoundries will follow the Centers for Disease Control and Prevention (CDC) definition of fully vaccinated and will require proof of vaccination.
Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, will have the opportunity to submit an accommodation request. GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people.
Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
Web Reference : AJF/312641875-202
Posted Date : Mon, 04 Jul 2022
Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Global Foundries. Any external website and application process is not under the control or responsibility of IT JobServe