Desktop Support Technician

Location: Londonderry, NH
Company: Yoh
Industry: IT
Job Type: Full Time
Posted: 2 days ago

Pay rate up to $28.00 per hour

Length: one year contract

Location: Londonderry New Hampshire

We have a client in Londonderry New Hampshire looking for a Technical support representative to provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience. Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
2+ years of experience in a Helpdesk environment is required, with Linux experience preferred.

Duties: Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements.

Manage the inventory of software and hardware materials.

Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library.

Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.

Work with vendors when necessary to resolve technical problems with hardware and software.

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