Learning Management System Administrator

Location: Kansas City, MO (64190)
Company: Lockton
Industry: IT
Job Type: Full Time
Posted: 3 days ago

Responsible for all elements of maintaining and administering Cornerstone LMS including database management, preparing system reports and providing end user support on technical aspects of the system. Responsible for eLearning design/development projects which will be internally created and/or vendor-managed. Responsible for Associate Engagement Survey administration.

Duties and responsibilities

LMS Administration 60%

  • Support operations in Cornerstone, including security group permissions, catalog management, and learning assignments
  • Support associates who have issues in the learning management system
  • Maintain professional working relationships with multiple clients and vendors
  • Analyze support case data to identify and prioritize root problems
  • Research, evaluate, select and implement best-in-class eLearning Solution Development capabilities (including, eLearning development tools, mobile learning capabilities, micro-learning solution capabilities, social learning & collaboration capabilities)
  • Experience with Articulate 360 Suite in the development of eLearning modules.

eLearning Projects 25%

  • Provide technical expertise to assist professional workgroups in the area of developing new eLearning courses and revising outdated eLearning courses
  • Partner with the program managers and stakeholders to propose design, implement, and support eLearning and blended solutions associates with business needs
  • Will collaborate with subject matter experts to ensure the delivery of high-quality content
  • Manage external 3rd party eLearning/content developers to ensure high quality, timely, deliverables to the business. Act collaboratively as an expert and translator between external providers and internal subject matter experts when needed.

Associate Engagement Survey Administration 15%

  • Support census and pulse survey implementation in partnership with stakeholders across the enterprise
  • Work in collaboration with HRIS and vendor to work on organizational mapping, hierarchy and matrix reporting structure
  • Collaborate with HR Services to drive participation, and monitor response rates of survey
  • Manage and maintain proper access levels to survey portal
  • Troubleshoot survey or platform issues; working in partnership with vendor

Education and experience

A bachelor's degree is preferred, preferably with either an IT or education focus. A minimum of 2 years working with and administering an LMS (preferably Cornerstone).

Required skills and qualifications

  • Excellent verbal and written communication skills
  • Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Experience working with Articulate 360 Suite and Techsmith products (Camtasia, SnagIt & Audiate)
  • Experience developing videos using Powtoon
  • Strong interpersonal skills and the ability to work well with others
  • Outstanding analytical skills
  • Solid decision-making skills
  • Keen attention to detail
  • Ability and willingness to work independently, with limited supervision
  • Expertise in customer service
  • Skilled at communicating technical information in terms understandable to non-technical end-users
  • Skilled at analyzing and troubleshooting software and user problems

Preferred qualifications

  • Strong written and verbal communication skills
  • 2+ years of experience working as a Cornerstone LMS specialist
  • Experience in technical support

    Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone's family.



    Web Reference : AJF/358529820-202
    Posted Date : Thu, 23 Jun 2022

    Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Lockton. Any external website and application process is not under the control or responsibility of IT JobServe

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