Senior Business Analyst

Location: Johnston, RI (02919)
Company: Citizens
Industry: IT
Job Type: Full Time
Posted: 4 days ago


This is a Citizens National Senior Business Systems Analyst (SBSA) position. The successful candidate will possess the strategic and analytical skills to help guide the business through the definition, preparation, and development of requirements in support of the execution of projects and strategic initiatives. The candidate will perform complex analysis and root cause analysis to support business initiatives in Digital Banking and across pods in the National Bank. The candidate will work closely with various teams in Digital and leadership teams as well as business partners across the organization and our vendors. A successful candidate will be someone who can effectively manage competing priorities and will thrive in a role where every day brings something new.

Primary Responsibilities include:

  • Collaborate and work closely with Business Line representatives including Program Managers, Experience Owners, SME's and Solution Architects to ensure that requirements are properly, accurately, and completely captured.
  • In an agile environment, work with various National Bank neighborhood pods to identify requirements as it relates to business, compliance and/or regulations that provide an excellent experience for customers.
  • Using customer and colleague feedback as well as data analytics, continue to evolve the digital customer experience
  • Consult with appropriate business lines in the development of new products, services or processes including systems documentation and internal controls.
  • Prepare in-depth analysis on potentially complex issues and present findings.
  • Participate in screen designs and wireframes to support proposed functionality.
  • Develop and maintain effective working relationships with key stakeholders across the business to contribute to the effective operation of the business unit.
  • Proactively identify opportunities for change to add value to the achievement of business objectives and enhance customer experience.



  • 5 + years relevant experience as a Business Systems Analyst with banking service systems including Digital experience
  • Agile experience
  • Strong analytical and documentation skills.
  • Excellent written and verbal communication skills.
  • Champion strong customer service attitudes, values, and product knowledge.
  • Highly effective networking and relationship building skills.
  • Commitment to quality and efficiency.
  • Excellent time management skills.
  • Excellent interpersonal skills.
  • Proven influence and negotiation skills.
  • Experience with JIRA and Confluence
  • Strong MS Office skills, including Excel, PowerPoint and Visio a plus.


  • Bachelor's Degree or equivalent work experience

Hours and Work Schedule

Hours per Week: 40

Work Schedule: 8:00am - 5:00pm, Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Web Reference : AJF/446301013-202
Posted Date : Mon, 03 Oct 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Citizens. Any external website and application process is not under the control or responsibility of IT JobServe

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