Technical Support Analyst

Location: Johns Creek, GA (30022)
Company: Ebix
Industry: IT
Job Type: Full Time
Posted: Yesterday

Members of our technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our Risk Management insurance web-based applications. Our technical support analysts use their software and computer knowledge combined with their Risk Management and P &C knowledge to provide timely and accurate solutions.

Duties and Responsibilities

The Technical Support Analyst will develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to our customers. Throughout the client engagement, the Technical Support Analyst will:

  • Perform data extractions and data loads in a production environment
  • Complete database configuration for new client implementations
  • Investigate production database processing issues to make recommendations for remedies
  • Research using tools including, SQL Manager and Crystal Reports to resolve client reported issues for Web based Applications running on SQL and Oracle databases
  • Communicate with clients, state agencies, account managers, customers, and development teams to support client implementations and application enhancement
  • Provide updates on production issues, as well as documentation of new processes and procedure changes

Education Requirements:

  • Bachelor's in Computer Applications or Computer Information Systems or Equivalent +3 years' experience in job offered or related. Any suitable combination of education, training, or experience accepted
  • Experience Recommended:
  • Technical support or customer service experience is a plus

Web Reference : AJF/321352228-202
Posted Date : Wed, 06 Jul 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Ebix. Any external website and application process is not under the control or responsibility of IT JobServe

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