L3 technical Support

Location: Jackson, TN
Company: Diverse Lynx
Industry: IT
Job Type: Full Time
Posted: Today

Title: L3 Technical Support
Location: Jackson, TN
Duration: Full time


Strong customer service skills (phone, chat, email are all required) MUST make daily contact via phone with customers and follow up with chat and email Desktop/Laptop Troubleshooting skills (OS, Application, Hardware) Network connectivity troubleshooting Incident and Request Management experience/Ownership Physical repair of desktops, laptops, printers, wireless devices, handheld radios Knowledge of SCCM Process Oriented with exposure to Process Improvement Must understand and meet Service Level Agreements (SLA) Communication (Written and Verbal) - Must have the ability to convey technical issues to non-technical customers Willingness to adapt to rapid changes - must be flexible Switch management (configuration, troubleshooting, and triage) Experience working in a large enterprise environment Experience with ticketing systems and tools High school completion is a must Willing to work in shifts

Skills:
Configuration and maintenance of switches, routers, AP Knowledge of storage and backup systems Server patching, file management, configuration, shared drive management Basic datacenter experience (power systems, temperature controls, rack/stack, cabling) Ability to respond to and manage SCOM and Sitescan alerts and alarms Hardware replacement of network and server equipment

Physical Requirements:
Must be able to lift 50 lbs.
Must be able to lift equipment for 'rack and stack' services (server, router, switch, UPS devices, etc.) Must be able to assist with team lifts of up to 90 lbs.
Ability to walk long distances within warehouses or manufacturing facilities Will often work in dirty, dusty, hot or cold (beyond average room temperature) environments Ability to climb stairs, ladders and/or use scissor lifts and safety harnesses Some services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.



Web Reference : AJF/134350249-202
Posted Date : Tue, 30 Nov 2021

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Diverse Lynx. Any external website and application process is not under the control or responsibility of IT JobServe

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