As Director, Digital IT - CRM, Business Intelligence and AI Applications, you will be responsible for defining the technology strategy and building execution plans for business intelligence, digital analytics, and CRM platforms. You will collaborate with Sales Enablement and support, e-commerce, and marketing teams to build customer and business intelligence solutions that help our associates identify opportunities enabling them to accelerate digital adoption while driving incremental revenue.

This position will report directly to the Vice President of Digital Information Technology. Duties and responsibilitiesManage and oversee teams facilitating the architecture, implementation and on-going support of CRM, Business Intelligence and Digital Analytics platformsDevelop and execute upon a strategic roadmap for Artificial Intelligence platform and its applications across Beacon's portfolio of services Partner with marketing, sales and product management teams to identify opportunities and build solutions that can help drive revenue and efficiencyMaintain and update the technical delivery roadmap for features and enhancements across CRM, Business Intelligence and Digital Analytics platformsTechnical Ownership of A/B testing tools, Session Replay and Digital Analytics platforms facilitating marketing and e-commerce teams with their adoption and usageFacilitate sunsetting of legacy business intelligence platform and consolidate all dashboard & reporting capabilities through a modern consolidated BI solutionResearch, identify and select innovative data warehouse offerings that serves as the future of Beacon's data warehouse needs and drive the implementation along with the roll out planManage and oversee third party SW and implementation partner relationshipsHire and mentor team members, nurture and cultivate talent to prepare future technology leaders at BeaconQualificationsBachelor's degree in computer or data science and/or relevant work experience12+ years leading and supporting CRM Applications, Business Intelligence & Digital Analytics platforms8+ years of experience managing technology teams3+ years of experience leading or implementing solutions leveraging AI/Machine Learning to solve business challenges preferably in supply chain or distribution spaceExtensive knowledge of data analytics, data-science, natural language processing, machine learning, text mining, and LLMsProven experience driving customer and stakeholder value through technology solutions Extensive experience with Business Intelligence platforms and Data Warehouses such as Power BI, Tableau, Cognos BI, Snowflake, Big Query, Red Shift etc. Experience managing and supporting CRM/Sales platforms preferably SalesforceExperience working with Python and leveraging Azure Open AI, Google Bard etcProven experience working with and deploying solutions to Cloud Platforms such as GCP, AWS or AzureProven critical thinking and structured problem-solving skills with tolerance for ambiguityExperience with Agile development and delivery modelProfessional written and verbal communication skills Comprehensive knowledge of business acumen, financial concepts, and proceduresWorking conditionsThis position is a remote role.

Travel to corporate office, branches, conference and/or meeting site may be required on a periodic basis.Physical requirementsProlonged periods sitting at a desk and working on a computer and/or keyboardHeavy methods of verbal and auditory communication via phone, virtual calls, and/or email.