IT Operations Manager

My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients. They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations. The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential.

As an Operations Manager, you'll be instrumental in overseeing our day-to-day operations. Your responsibilities will include:

• Managing and mentoring our dedicated team of professionals of up to 15 people, fostering a collaborative and high-performing work environment.
• Utilising your IT knowledge to ensure smooth operations and troubleshooting any technical issues that may arise
• Overseeing the implementation and maintenance of IT infrastructure to support our company's growth and innovation.
• Leveraging your expertise in VOIP and telephony to optimize our communication systems and enhance client experiences. (Bonus)

What We're Looking For:

• Previous experience in a similar role within the managed service provider sector is essential.
• Monitor service performance metrics and key performance indicators (KPIs) and take proactive measures to address any issues.
• Strong people management skills with the ability to motivate and develop teams.
• Understanding of IT infrastructure, networking, cloud computing, VOIP, and telephony systems.
• Excellent communication and problem-solving skills.
• A proactive and strategic mindset with the ability to drive results.
• Excellent communication, negotiation, and presentation skills.

Perks:

The salary for this position is ranging from £45k-£60k per annum.

• Generous holidays and 1+ days extra per year.
• Join a dynamic and collaborative team passionate about technology.
• Opportunity for professional growth and development.
• Flexible working arrangements - 3-4 days office-based, 1-2 days remote in their Gateshead office.
• Discounts and savings hub along with a Healthcare cash plan
• Death in Service
• Cycle to work scheme
• Employee Assistance Programme

If you are based within a 45 minute commute or would consider coming onsite 3-4 days a week and the above matches your skills. Apply to this advert or email Kelvin.Cheng AT Tennex.uk