An exciting and unique opportunity to join the Corporate Marketing Insights & Planning (CMIP) team as we accelerate the integration and evolution of our enterprise-wide marketing research programs, including VoC, NPS, CX, and custom studies. The Senior Research Analyst will develop, manage, and execute a wide range of primary research projects across constituencies, divisions, and lines of business.

DUTIES/RESPONSIBILITIES - what you will be doing (top five):

• Management and execution of quantitative and qualitative primary research - mix of independent projects and tasks spanning ongoing programs and custom efforts.
• Working closely with research vendors and/or platforms in a range of capacities, from self-service to full service.
• Collaborating with internal teams and clients to identify research objectives, recommend and refine specifications/processes, and ultimately share/leverage findings.
• In each of the above, optimizing and maximizing both rigor and creativity across a range of projects/tasks to meet demand and associated deadlines/deliverables.
• Proactively supplement primary research with secondary or other marketing focused research (eg, intelligence, analytics, or strategy) where needed, appropriate, or valuable within a given project or in support of other CMIP initiatives.

QUALIFICATIONS - what you need to perform the job

EDUCATION, CERTIFICATION AND LICENSURE:

• Bachelor's degree, preferably in business, marketing, economics, psychology, anthropology, statistics, or related field/coursework.

EXPERIENCE (minimum years required):

• At least seven years in dedicated quantitative and qualitative primary research roles in vendor/consultant, agency, or corporate/client-side environments.
• Additional experience (within the context of the above roles or separately) in at least two of the following: Stakeholder/customer experience, marketing intelligence, product/program development, B2B/B2C marketing strategy, marketing analytics, and health care/health insurance.

SKILL REQUIREMENTS:

• Ability to execute all phases of quantitative and qualitative primary research projects, eg, design, fieldwork, data processing, analysis, insight generation, and reporting.
• Ability to utilize data visualization and story-telling techniques to create action-oriented analyses.
• Ability to manage research vendors/consultants in all phases of research to ensure timely execution and reporting.
• Ability to work directly with survey research and analysis platforms (eg, Qualtrics and SPSS) and manage large data sets inclusive of both operational and survey data.
• Ability to manage multiple fast-moving projects simultaneously, often scheduled on short notice.
• Proficiency in the full Microsoft Office Suite (Word, Excel, PowerPoint, etc).
• Would be great (but not required) to have proficiency in Tableau and programming languages (JavaScript, Python, HTML, SQL, etc.)

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, eg, lifting, travel):

• Must be able to work under normal office conditions and work from home as required. This role can be remote, hybrid, or on-site.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!

Please note: As of January 18, 2022, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

About Point32Health

The combination of Tufts Health Plan and Harvard Pilgrim Health Care represents the coming together of two of New England's most iconic nonprofit health care companies. Representing nearly 90 years of combined service to our members and the community, together we are building upon our diverse legacies and innovative collaboration by making it our purpose to guide and empower healthier lives for our members - no matter their age, health, race, identity, or income.

That's why we've named our new corporate entity Point32Health. The Point32Health name is inspired by the 32 points on a compass. It speaks to the critical role we play in guiding and empowering the people we serve to achieve healthier lives.

Point32Health is our corporate name. Harvard Pilgrim Health Care, Tufts Health Plan and our other brands will continue to show up as they do today-trusted, high-quality health plans for people across the country.

As Point32Health, we strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities across the country.

This job has been posted by TalentBoost on behalf of Point32Health. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Req ID: R3983