Genesys Cloud Engineer.W2 ONLY* Location: Charlotte, NC Setting: Hybrid schedule is preferred and would be 2-3 days/week in office. Contract: 12 Months+ Pay rate: $75+ Description: Experience developing in Genesys Pure Cloud.

Work as part of a cross-functional team responsible for full end to end development of the Genesys application. They are expected to learn and contribute outside of their normal skill set. In addition, they are expected to teach existing resources as the company their development skills in Genesys Cloud.

Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS, Prior experience with Genesys Cloud Implementation and/or Administration is highly preferred. Genesys Cloud Professional Certifications desired. An ability to drive the decision-making processes for Contact Center Design, Implementation and Support.

Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS. Experience in implementing capabilities including (but not limited to): Omni-channel Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. Individuals with this role are required to: Design and build highly complex software solutions using agile/XP/TDD.

Program well-designed, efficient code independently. Collaborate with designers, developers, and product owners to build cloud native software solutions targeting PCF, Azure, AWS, mobile iOS/Android, etc. Clearly communicate team wide progress and identify blocking processes/patterns that hold a team back.

Participate in paired programming and code reviews with juniors to expand the team s collective knowledge and understanding of software engineering. Complete independent research to refine best practices and present work to peers. Senior Software Engineer must possess: A breadth of experience building software solutions (through a strong mix of independent research/projects and industry expertise).

5-7 years previous experience in software development. (Either 7 years of experience specifically in software development or five years of experience in software development in combination with 2 years alternative experience in a related field). Ideally has a portfolio of work code samples, etc