UX Senior Specialist

Location: Boston, MA (02114)
Company: Boston Consulting Group
Industry: IT
Job Type: Full Time
Posted: 2 days ago
WHAT YOU'LL DO The UX Senior Specialist supports BCG's evolving and fast-paced digital marketing program with a focus on understanding and engaging users on BCG.com and other marketing channels. They will collaborate with other members of the user experience and digital marketing team to conduct research, design UI elements and support projects to enhance BCG's digital presence through bcg.com and other digital properties with the goal of creating engaging experiences for our audience(s). The UX Senior Specialist will provide insights and strategic recommendations to cross-functional teams on various projects and initiatives. They will have the opportunity to be both creative and analytical as the work will be mix of ideation, design, research, and analysis.

  • Responsible for the delivery of BCG's product page experiences to support commercial initiatives
  • Conducting user research and analysis including user testing, competitive analysis, secondary research, interviews; delivering research reports, personas, user journeys, user flows, and more
  • Identify patterns in user behavior and translating findings into strategic business recommendations
  • Practice design thinking and integrate user research and insights into potential and actual design deliverables
  • Develop design concepts, wireframes, and prototypes, through facilitation and hands-on work in Figma, Miro board, and/or Adobe Illustrator
  • Collaborate within cross-functional teams and with stakeholders across the firm; provide user experience perspective and recommendations on variety of projects and initiatives

  • Design-thinking and problem solving
  • Understanding patterns in data and user behavior
  • Taking constructive feedback and iterating on designs
  • Learning new skills and tools to support evolving work
  • Being a self-starter and working independently
  • Multi-tasking in a fast-paced environment
  • Managing and organizing multiple projects at once
  • Being a team player and collaborating effectively with a geographically dispersed team
  • Thinking outside the box to come up with fresh points of view
  • Bachelors degree required
  • Certification in UX preferred

Work Experience
  • 4+ years of professional experience; experience in digital marketing, user experience, and design critical; B2B experience a plus
  • Prior experience working for a global organization a plus

Design & Technical Skills
  • Experience with web analytics tools (Adobe Analytics and Contentsquare a plus)
  • Experience designing for UX, UI, and interaction; familiarity with design software such as Adobe Illustrator, Figma, InVision
  • Experience with usability testing and interest in user testing
  • Experience with digital product development
  • Understanding of digital marketing strategies such as content publishing and SEO

Language Skills
  • Fluent in English (written and verbal) - other language skills would be beneficial

Global Experience
  • Experience working across cultures and geographies preferred

Key Competencies
  • Ability to take initiative and find ways to get things done
  • Problem solving, analytical skills and decision making
  • Understanding and ability to escalate an issue when resolution cannot be reached

Communication, interpersonal and teaming skills
  • Strong verbal and written communication skills; practice with active listening
  • Ability to build trust and work collaboratively with stakeholders
  • Ability to work well independently as well as part of a team
  • High level of initiative, self-motivation, resourcefulness, collaboration, and patience
  • Strong organizational skills with the ability to work well under pressure and balance multiple projects
  • Flexible and creative orientation

Work management, organization, and planning
  • Excellent organizational and project management skills
  • Able to manage work successfully and effectively against deadlines
  • Able to take ownership of tasks and projects and drive to completion

Customer and business focus
  • Strong customer orientation towards internal customers
  • Ability to produce high quality deliverables and understand the importance of details
  • Ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work
YOU'LL WORK WITH A motivated, innovative, and supportive team dedicated to improving engagement and enhancing user experience across digital channels in collaboration with the teams across BCG's Marketing Team including but not limited to web operations, marketing technologies, email, branding, and editorial. ADDITIONAL INFORMATION Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

Web Reference : AJF/334223644-202
Posted Date : Thu, 23 Jun 2022

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