Onsite Desktop Support Technician

Location: Boise, ID
Company: eXcell
Industry: IT
Job Type: Full Time
Posted: 7 days ago
You're covered with eXcell . We offer our temporary employees full benefits. Always have. Always will. Join us!

Overview:
  • Provide onsite endpoint PC desktop technical support
  • Will handle tickets dealing with password issues, email exchange problems, printer issues, IBS XT, etc.
  • Contact users regarding computers with expired warranties and transfer data to newly imaged machines
  • Receive and process inventory and packages addressed to the help desired
Position Requirements:
  • Requires 2+ years experience in an enterprise/corporate setting
  • CompTIA A+ certification preferred and/or a directly relevant AA/AS Degree
  • Certification in relevant IT products/technologies a plus
  • Focus on providing exceptional customer service
  • Ability to communicate effectively in English, both written and verbal, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
  • Working knowledge of Windows 10 operating systems, networks, databases, and network security concepts and tools
  • Working knowledge of the Microsoft Office application suite including MS Outlook

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time..* eXcell Supports Equal Employment Opportunity* eXcell, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .


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