Broadband Technician

Location: Bethlehem, PA (18020)
Company: Astound Broadband Powered by RCN
Industry: IT
Job Type: Full Time
Posted: 3 days ago

This is an entry level position and an excellent opportunity to jumpstart your career in telecommunications!

Position Overview:

A Broadband Technician is primarily responsible for the installation of all Astound's services and from the customer equipment to the first active device in the system in addition to the completion of the necessary paperwork.

We're Proud to Offer an Astounding Benefits Package Including:

  • Rewards: Competitive compensation plan
  • Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
  • Retirement: 401k with employer match and immediate vesting
  • Transportation: Company-provided vehicle with convenience of home dispatch
  • Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
  • Professional Development: Paid training & tuition reimbursement program
  • Leisure and Fun: Employee discount program
  • Live YOUR Life: Generous paid time off plans

Impact: Established, yet growing, organization where you can make a real impact!

The primary position responsibilities will include, but are not limited to:

  • Install, service, disconnect, change or reconnect telephony, cable modem equipment, and CATV lines serving customer residences.
  • Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state and federal laws and guidelines.
  • Provide customer assistance, education and information on services, customer equipment and products.
  • Promote marketing and sales efforts during each customer and potential customer contact.
  • Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
  • Report any unauthorized use of company provided service/equipment or any theft or suspected theft of service/equipment to the appropriate person.
  • Maintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures.
  • Maintain and operate vehicle in accordance with company policy and procedures.
  • Perform all work in a safe manner according to all company independent agencies municipal, state and federal safe work rules and regulations.
  • Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment.
  • Follow all policies and procedures for the care and securing of company property vehicles and equipment.
  • Perform other duties as assigned by the department manager/supervisor.

Our Astounding candidate will possess:

  • Troubleshooting Skills
  • Communication Skills
  • Basic Computer Skills
  • Dedication: Devoted to a task or purpose with loyalty or integrity
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Enthusiasm: Shows intense and eager enjoyment and interest

Physical Requirements:

  • Ability to lift and carry up to 50 lbs
  • Ability to climb ladders and tall heights
  • Ability to work inside & outside

Required Education and/or Certificates/Credentials:

  • High School Diploma or equivalent
  • Valid driver's license

Is this the career opportunity you've been searching for? Yes? Then let us know about you - apply now!

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce/EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Education Required
  • High School or better
Preferred
  • Technical/other training or better
Skills Preferred
  • Verbal Communication
  • Time Management
  • Professionalism
  • Organization
  • Non-Verbal Communication
  • Microsoft Office
  • Logical Reasoning
  • Integrity
  • Google G-Suite
  • Discipline
  • Dependability
  • Conflict Management
  • Customer Service
  • Computer
Behaviors Preferred
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Enthusiastic: Shows intense and eager enjoyment and interest
Motivations Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



Web Reference : AJF/358827128-202
Posted Date : Sun, 03 Jul 2022

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Astound Broadband Powered by RCN. Any external website and application process is not under the control or responsibility of IT JobServe

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