Intertek is a leading provider of Assurance, Testing, Inspection and Certification solutions globally. Listed in 2002, Intertek is now well established in the FTSE 100. A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world's leading brands, companies and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Our services take us into nearly every industry, from textiles, toys and electronics, to building, heating, pharmaceuticals, petroleum, food, and industrial. We are a diverse company of more than 40,000 employees in 1,000 laboratories and offices in over 120 countries around the world. We derive competitive strength from our employees' cultural values and relationships within the communities in which they live and work. Our commitment is to honour the individual strengths of all employees and help them reach their potential.

IT ENGINEER

This position is responsible for maintaining and proactively managing field office IT systems and infrastructure in operating condition. In addition, providing Tier3 support for escalations and project work. Reporting to the North Amer IT Manager.

HERES WHAT YOULL DO ON THE JOB:

• Maintain all field office filesystem and data storage integrity.
• Perform administrative tasks as required to files servers and IT systems
• Monitor field site files servers for capacity, utilization, network availability and performance; troubleshoot as required
• Maintain central repository of all sites specific IT Systems documentation and requirements
• Implement, maintain, and report on field office system/data backup policies, schedules, and procedures.
• Coordinate data recovery requirements with field office operations personnel.
• Document and maintain field office specific disaster recovery plans, validation, and test documentation.
• Work with internal customers to provide system solutions
• Work with regional and global engineering teams for site specific IT infrastructure support.
• Liaise with Intertek's offshore global service desk and other technical teams to ensure tickets effectively transition through a centralized service desk application (ServiceNow).
• Ensure adherence to company IT standards for systems, participate in regular CMC audits of field office IT systems and infrastructure.
• Work with internal customers to provide system solutions
• Write effective technical documentation as assigned
• Keep abreast of current technology
• Perform other work as required

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

QUALIFICATIONS AND EXPERIENCE

• Degree in Information Technology and/or the equivalent in terms of education, experience, and training
• Working knowledge of MS server operating systems
• Working knowledge of VM technology; specifically, VMWARE and Hyper V.
• Exposure to IT systems security, monitoring and configuring
• Knowledge of DNS, DHCP, Active Directory
• Knowledge of or exposure to SMS and/or other asset management tools
• Working knowledge of backup/restore solutions
• Knowledge of networking topologies and network wiring systems
• Extensive experience utilizing several operating systems
• Technical certification such as MCS or MCSE preferred
• Experience with cloud management & deployment services (Azure & AWS)
• Experience with Exchange Online management via PowerShell
• Experience with MS SQL server management
• Experience with MS FIM/MIM server management.
• Experience with Dell and HP server hardware/equipment a plus

COMPETENCIES

• A history of self-motivation, organization, planning and detail-oriented work
• The skill set and desire to stay up with technology changes
• Able to read, analyse, and interpret technical and business documentation
• Ability to communicate in English effectively both verbally and in writing
• Ability to effectively present information and respond to questions from various levels of management and users
• Ability to work independently with minimal supervision
• A team player, able to work with peers on tasks and projects
• Flexible approach to working hours and travel as needed
• Must be able to participate in a 24 hour on call rotation
• Cultural awareness

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer:

When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

About Us

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.